Sales
Q: Is there a money-back guarantee on hosting services?
Absolutely. 30 Day money back guarantee. No hassles. No questions. (some restrictions apply, click here for info)
Q:How long does setup take?
Usually within 10-15 minutes on shared and reseller packages during normal business hours. For dedicated servers, anywhere from 1 hour (if stated) or more (excluding Sundays).
Q:Can I upgrade in the future?
Absolutely. Anytime. No service interruption involved (unless switching dedicated servers). Just login to your billing account and go to "my package".
Select base package or add-on upgrades options and follow the simple steps.
Q:Are there any upgrade fees?
Never a setup fee at MERCUMAYA.NET Hosting Service for upgrades.
Q:Are there any contracts?
No. You come and leave as you choose. Our guaranteed satisfaction is our contract to you. You'll stay.
Q:Do you accept PayPal?
Yes, we accept PayPal.
Q:Payment methods you accept?
AMEX, MasterCard, Visa, Discover, eChecks, checks, money-orders and PayPal.
Q:Do Reseller accounts support over selling? Private Nameservers? Static IP?
Our cPanel reseller accounts do not support overselling. You do get free private nameservers and two static IP's by default.
Q:Can I resell your dedicated servers?
Absolutely. We offer generous discounts for bulk servers as well and advanced payments (3 months minimum)
Q:What are your restrictions?
Please click here to read our AUP and TOS.
Q:How do I cancel my account?
Please submit a ticket through the help desk online

Support
Q:Do you offer 24/7 Tech Support?
We offer 24/7 RapidFire™ Tech Support via the following methods: Help Desk, Knowledgebase, Flash Tutorials
Q:How long does setup take?
Usually within 10-15 minutes on shared and reseller packages. For dedicated servers, anywhere from 1 hour (if stated) or more.
Q:Are your servers fully managed?
Each vps or dedicated server plan has a standard but upgradeable management level. Please click here to read about our managed services.
Q:Can I have root access for my dedicated server?
Yes. You get full root access with any dedicated server.
Q:What type of documentations do you offer for additional support?
We have a complete cPanel documentation online here, Cpanel flash tutorials here and support via our knowledgebase.
Q:Do you use php safe mode on?
No we do not. We use phpsuexec support for enhanced security.
Q:What is the mailbox and attachment size limit on virtual shared / reseller accounts?
There is no set limit by default. You choose your own limit for mailbox size and attachments are not limited either.

Network
Q:What type of connection is your network on?
Internap powered by 7 Tier-1 backbone providers via OC-192. 100% Cisco powered. Check out our complete thorough network information by clicking here.
Q:Where are your servers located?
TEAM data center in Cedar Falls, IA.

Data Policy
Q:Do your shared & reseller hosting plans come with free software?
$500 worth including cPanel and Fantastico. Click here for complete list.
Q: Do you offer free backups?
Yes, backups are included with your shared and reseller plans and paid optional NAS backups for VPS and Dedicated servers.
Q:Will you transfer my data?
We will transfer your data from your old host for free. If for any reasons we are not able to do so, you will need to manually transfer your data our server. We transfer only if your old host is using one of the following control panels: Cpanel, Plesk, Ensim. You must purchase one of the following control panels from us as well (cPanel provided already with shared/reseller packages): cPanel, Plesk (vps), Interworx.
Q:Do you allow audio/video streaming?
We allow audio / video streaming on our vps and dedicated servers only. You may do basic streaming on our shared or reseller packages (swf, wmv, mp3, etc).  We do not provide any software for this. You will need to install your own software.